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Return to shopFAQs
Ordering:
Simply choose your item on the product page, select any options (such as size or colour), then click the “Add to cart” button and proceed to checkout. Follow the on‑screen steps to enter your shipping and payment details and confirm your order.
No, you can check out as a guest. Creating an account is optional but lets you view your order history and saves your details for faster checkout next time.
Shipping & Delivery:
Orders are usually processed within 1 business day (Monday–Friday). Once dispatched, delivery within the United Kingdom typically takes 1–3 business days, depending on the carrier and your location.
We offer Express Shipping across the UK:
Tracking information can take up to 24 hours to update after dispatch. If your tracking number still does not show any updates after a couple of days, please contact the carrier first. If you still need help, email us at support@plashed.shop.
If your order has not arrived within 4 working days after dispatch, please contact our customer service team with your order number so we can investigate.
Payments:
We currently accept Visa, Mastercard, and PayPal for online orders.
Your payment method is charged immediately after your order has been successfully placed.
We use industry‑standard security measures to protect your information. Payment details are encrypted during transmission (for example, using SSL) and are handled by secure payment processors. Your card details are used only to complete your transaction and are not stored by Plashed.
Returns & Refunds:
You can request a return within 30 days of receiving your order, as long as the items are in new, unused condition with all original packaging and tags. For full details, please see our Return and Refund Policy.
If an item is defective, damaged, or incorrect, we normally cover the return shipping costs. For change‑of‑mind returns where the item is not defective, you are responsible for the return shipping.
Email us at support@plashed.shop with your order number, the item(s) you wish to return, and the reason. We will reply with return authorisation and instructions.
Once we receive and inspect your return, we will notify you by email. If your refund is approved, it will be processed to your original payment method. The time it takes for the funds to appear depends on your bank, card issuer, or PayPal.
Cancellations & Changes:
You can request a cancellation or change within 24 hours of placing your order, provided it has not yet been packed or shipped. After that, you may still be able to return the items under our Return and Refund Policy. To request a change or cancellation, contact us as soon as possible at support@plashed.shop or call +44 7718 986000.
Contact:
If you have any questions that are not answered here, please contact us:
Store Name: Plashed
Business Address: 25 Crescent View, Alwoodley, Leeds, West Yorkshire, LS17 7, United Kingdom
Phone: +44 7718 986000
Email: support@plashed.shop
Customer Service Hours: Monday – Friday, 9:00 AM – 5:30 PM (GMT UTC +0)
- Free shipping on orders of £100 or more
- £5.99 shipping on orders under £100